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This Privacy Policy governs the manner in which Renova Spa collects, uses, maintains and discloses information collected from users (each, a "User")
of the www.renovaspa.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Renova Spa.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to,
when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities,
services, features or resources we make available on our Site.

Users may be asked for, as appropriate, name, email address, mailing address,
phone number, and credit card information. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us.

Users can always refuse to supply personally identification information,
except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site.

Non-personal identification information may include the browser name, the type of computer and technical information about Users
means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

Web browser cookies

Our Site use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes
and sometimes to track information about them. User may choose to set their web browser to refuse cookies,
or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Renova Spa may collect and use Users personal information for the following purposes:
To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.

To improve our Site We may use feedback you provide to improve our products and services.

To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order.
We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails We may use the email address to send User information and updates pertaining to their order.
It may also be used to respond to their inquiries, questions, and/or other requests.

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access,
alteration, disclosure or destruction f your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors
and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.

We may share your information with these third parties for those limited purposes provided that you have given us your permission

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.

We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

In addition, these sites or services, including their content and links, may be constantly changing.

These sites and services may have their own privacy policies and customer service policies.

Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Renova Spa has the discretion to update this privacy policy at any time.

When we do, we will revise the updated date at the bottom of this page.

We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy.
If you do not agree to this policy, please do not use our Site.
Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Usage Duration

We will store your data until you no longer permit us to use it for the purpose(s) it was collected. We may retain information as required by law.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


Road Town, Tortola, BVI,
3rd Floor, Yamraj Building, Market Square
British Virgin Islands


This document was last updated on June 03, 2014, Privacy policy created by.

Terms and conditions

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.

If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least [18] years of age to use this website.

By using this website [and by agreeing to these terms and conditions] you warrant and represent that you are at least [18] years of age.

License to use website

Unless otherwise stated, Renova Spa owns the intellectual property rights in the website and material on the website.

Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use,
subject to the restrictions set out below and elsewhere in these Terms and Conditions.

You must not:

Republish material from this website (including republication on another website); sell, rent or sub-license material from the website;
show any material from the website in public; reproduce, duplicate, copy or otherwise exploit material on this website
for a commercial purpose; edit or otherwise modify any material on the website.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility
of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of
(or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining,
data extraction and data harvesting) on or in relation to this website without Renova Spa express written consent.

You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without Renova Spa express written consent.

Restricted access

Access to certain areas of this website is restricted. Renova Spa reserves the right to restrict access to any areas of this website, or indeed this entire website.

If Renova Spa provides you with a user ID and password to enable you to access restricted areas of this website or other content or services,
you must ensure that the user ID and password are kept confidential.

Renova Spa may disable your user ID and password in Renova Spa sole discretion without notice or explanation.


By using this website, you agree that these terms set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Breaches of these terms and conditions

Without prejudice Renova Spa other rights under these terms and conditions, if you breach these terms and conditions in any way,
Renova Spa may take such action as Renova Spa deems appropriate to deal with the breach, including suspending your access to the website,
prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet
service provider to request that they block your access to the website and/or bringing court proceedings against you.


Renova Spa may revise these terms and conditions from time-to-time.

Revised Terms and Conditions will apply to the use of this website from the date of the publication of the revised Terms and Conditions on this website.

Please check this page regularly to ensure you are familiar with the current version

Entire agreement

These terms and conditions, together with our Privacy Policy and Cancellation and Refund Policy, constitute the entire agreement between
you and Renova Spa in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with Law of the British Virgin Islands,
and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of British Virgin Islands.

Registrations and authorizations

Renova Spa is registered with ONAPI - Oficina Nacional de la Propiedad Industrial.

Renova Spa details

Renova Spa address is Road Town, Tortola, BVI, 3rd Floor, Yamraj Building, Market Square British Virgin Islands
You can contact Renova Spa by email to info@renovaspa.com.

Gift Certificate Redemption

Customers must present a digital proof of the gift certificate at the selected Renova Spa in order to choose and schedule their services.

A copy of the gift certificate is always sent to the purchaser after the payment process has been completed.

If you as the purchaser chose the Hotel Delivery Method, the Gift Certificate will be physically sent to the recipient´s room and no digital proof will be required.

Appointments are subject to availability and must be requested directly at the Spa's reception.

If you do not use the full value of the Gift Certificate on your initial visit, the spa partner will issue a credit towards a future appointment, which needs to be redeemed during the stay.

You can purchase spa treatments or spa products for the receiver and/or any other person. No partial refunds apply for unused amounts and these cannot be used for tips.

Refund & Cancellation Policy

Even though Renova Spa strives to provide the highest standards in quality, safety and guest satisfaction, we are not safe from any unexpected events that might happen before or during your vacation. Therefore, please find our Refund & Cancellation Policy below.


The information below sets forth the Refund & Cancellation Policy of both online pre-bookings, as well as direct purchases at any of our local spas for: RENOVA SPA - WORLDWIDE.

1. Refund will be provided as following

If the customer cancels...

For cancellations of services or gift certificates purchased online with an open date, the arrival date will be taken as a deadline.

Cancellation of services purchased at the local spa require cancellation directly at the spa reception.

* Delays by 15 minutes or more will be seen as “no show” and result in no refund. For some treatments, you may have the option of a reduced service time.

2. No fee applies, in case of...

Please note that we are not able to refund any kind of fees, charged or paid to a third party, like Paypal or bank.

Refund will be issued to the original form of payment that you used upon purchase. The accreditation terms are subject to existing bank clearing regulations, which are not controlled by Renova Spa. In some cases, it may take up to 45 days to see the refund reflected on your account due to country and bank regulations.

3. Third-party purchase

In case of cancellations of services purchased through another website or agency, their Refund & Cancellation Policy must be followed.

4. Force Majeure

In the unlikely event of Force Majeure, Renova Spa will offer a voucher for the purchased service, valid for 3 years from the initial date of activity and for any of their locations worldwide. However, if a voucher should not be acceptable to you, we will ask for your kind patience.

Renova Spa strives to provide excellent customer service and guest satisfaction. Therefore, please address any kind of issue directly to our team at the on-site spa, as this is where we can serve you best.

Renova spa Online, accounting Inquiries

Renova Spa Online offers Spa Services around the world. For business inquiries reach out to our Chicago Office at:

Please let us know how we can help you.

Thank you for choosing Renova Spa!

For further information, please contact us at info@renovaspa.com