SPA ETIQUETTE

Prepare yourself for the ultimate spa experience through our treatments and services oriented to relaxation, pampering and comfort, by our well trained therapists.
Here are some recommendations you may want to consider when having a spa service:

GET TO KNOW US

Prepare yourself for the ultimate spa experience achieved through our treatments and services that focus on relaxation, pampering, comfort and well-being. Our well-trained therapists recommend you the following

Our Services:
Renova Spa offers a great variety of massages, special therapies, facials and body wraps to suit all types of skin, and features a complete beauty salon menu with hair and nail services that will highlight your beauty. Our professional staff will assist you by stressing the benefits of each service and recommend you those treatments that best suit your needs and preferences.

Our Spas:
Renova Spa is located in over 50 hotels in 12 countries. Each of them is different in decoration and layout, but they all keep the same technical standards and quality service. A visit to our Destinations section in the main menu of this website will provide you with more specific information about our Renova Spa facilities, opening hours, price list and services.

Our Facilities:
Renova Spa's facilities feature a Relaxation Area, Beauty Salon, Fitness Centre, Treatment Rooms and Humid Areas. Upon arrival at the Spa, our staff will gladly give you a tour to introduce you to the facilities, such as sauna, steam room, jacuzzi and relaxation area. All those facilities are complementary and recommended to prepare your skin before any treatment. Some destinations may offer Gazebo service. Please ask for their outdoor treatment menu.

YOUR APPOINTMENT

Booking through internet:
Booking a fixed appointment online is possible with 48 hrs in advance. If booking with less time, you are welcome to make your reservation with an open date and time to obtain our online discount, and schedule your appointment upon arrival. Click the “Follow 3 Simple Steps - Book your treatments here” button and select the way you wish to make your reservation, then follow the instructions to select your services and receive the confirmation for your bookings via email.

Booking at our Spa:
We recommend you to book your appointment as far in advance as possible to secure your preferred time, as we have peak hours during the day. When reserving services during off-peak hours special promotions may apply. To make your appointment, you can contact us directly at the Spa's front desk.

Medical conditions:
If you have any type of medical condition, please ensure to mention it when making your appointment. Certain treatments may not be advisable for you.

Age restrictions:
The minimum age required to access the spa facilities (humid areas and gym) is 18 years. Guests under 18 years are allowed to enter only when receiving a Spa or Salon service and are accompanied by an adult.

Cancellations and Changes:
Unexpected events do happen, and in some occasions you may need to cancel or postpone your spa appointment. Please advise the spa with as much time as possible, we will do our best to offer you your preferred time. For reservations via internet, please read the cancellation policy in the Booking section. For reservations at the Spa, please inquire about the cancellation policy at the spa reception.

EXPERIENCE THE SERVICE

Punctuality:
Ideally, please arrive 15 minutes prior to your appointment, as you will require a few minutes to complete the check-in and prepare yourself for the treatment. In case you arrive late and the room and/ or therapist are booked after your session, your treatment may have to be shortened, as we strive to keep our appointments on schedule.

Jewelry and Valuables:
Jewelry can interfere with the therapy procedure. Please leave your jewelry and valuables (incl. money, electronic devices) in your room's safety deposit box. Our company will not be responsible for any lost objects.

Food and Beverages:
We recommend that you have your last meal at least one hour prior to any body treatment or massage, and avoid the consumption of alcohol on the day of the treatment. Drink plenty of water before and after your session to hydrate and stimulate your body to purge toxins.

Spa environment:
To preserve the tranquil Spa atmosphere, we kindly ask you to avoid bringing alcoholic beverages, smoking inside our facilities and speaking in a loud voice.

Attire:
The attire you should wear on your spa day depends on the activity you plan to enjoy. Sneakers and sports gear are necessary when visiting the fitness center. For the use of whirlpools a swimsuit is requested, as nudity is prohibited. Sauna and steam rooms can be used with swimsuit, towel or nude. When having any body treatment, we will provide you with disposable underwear, and during massage treatments you may keep your underwear or be without clothes at all, as you will be covered with a sheet at all times.

All-inclusive Services:
In order to enhance the effects of your treatments, we recommend you to visit the sauna, steam room or jacuzzi prior to your massage or body treatment. These services are complementary part of our service. As these are shared services, please shower before entering a whirlpool or jacuzzi, and when enjoying the sauna always sit on your towel.

Payment methods:
Online, you can complete your order by Visa Card, MasterCard or any type of credit card using Paypal. At our Spas, full payment of all treatments or salon services are required before enjoying them. We accept cash US$/ € or local currency, Visa Card or MasterCard. Prices are subject to change without prior notice.